Terms & Conditions
Basic booking terms for Drop Online
This page gives the website a clear legal placeholder structure now, and can be tightened later when the final booking rules and payment process are confirmed.
Bookings
All journeys are subject to availability. Customers should provide accurate booking details so the trip can be planned correctly.
Pickups and timing
Pickup times are arranged using the booking information supplied by the customer. Extra delays caused by missing or inaccurate information may affect the journey.
Fares and charges
Any quote, fare or charge shown through the booking system should be reviewed against the final operating setup once the live quote flow is connected.
Cancellations
Cancellation and amendment rules can be finalised when the operational booking process is complete. This page is ready for those rules to be added.
Customer responsibilities
Passengers are expected to travel lawfully, respect the driver and vehicle, and make sure pickup and destination details are correct at the time of booking.
Website content
The website content is intended to describe the planned Drop Online service and may be updated as contact details, booking logic and operational policies are finalised.