How Drop Online will handle customer information

This is a practical privacy policy page for the first website version. It can be refined later once the final booking and dispatch systems are connected.

Information we may collect

When the booking flow is active, Drop Online may collect names, phone numbers, email addresses, pickup and drop-off details, journey times and any other information needed to manage a taxi booking.

How that information is used

Customer data may be used to arrange journeys, communicate updates, respond to enquiries, improve service performance and maintain booking records.

Sharing information

Information should only be shared where necessary to operate the taxi service, comply with legal requirements or support trusted service providers used to run the platform.

Retention and security

Drop Online should keep customer information only for as long as reasonably necessary and protect it using appropriate technical and organisational measures.

Your rights

Customers may request access to personal information, ask for corrections or raise questions about how their data is being used once the live contact details are in place.